Privacy Policy

We collect information you provide directly to us when you use our services, including:

• Personal Information: Name, email address, phone number, and mailing address when you create an account or contact us.

• Booking Information: Travel dates, destination preferences, number of guests, and special requests related to your trips.

• Payment Information: Credit card details and billing information processed securely through our third-party payment providers.

• Communication Data: Messages, emails, and chat logs when you interact with our concierge team.

We use the information we collect to:

• Process and manage your bookings for hotels, villas, flights, and party packages.

• Provide personalized travel recommendations and concierge services.

• Communicate with you about your reservations, account updates, and promotional offers.

• Improve our services, website functionality, and user experience.

• Comply with legal obligations and resolve disputes.

We do not sell your personal information. We may share your data with:

• Service Partners: Hotels, airlines, villa owners, and event organizers necessary to fulfill your bookings.

• Payment Processors: Secure third-party providers that handle payment transactions on our behalf.

• Legal Requirements: When required by law, court order, or governmental authority.

We require all third parties to respect the security of your personal data and treat it in accordance with applicable law.

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.

• Secure storage of sensitive data with restricted access controls.

• Regular security audits and vulnerability assessments.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings.

• Analyze website traffic and usage patterns through Google Analytics.

• Deliver relevant advertising through platforms like Facebook Pixel.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data.

• Object to or restrict processing of your data.

• Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@lyxconcierge.com.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Booking records are typically retained for 7 years after the completion of your trip for legal and accounting purposes.

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete it promptly.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@lyxconcierge.com

• Phone: +971-58-594-5502

• Address: Tel Aviv, Israel